1. Must be energetic and dynamic at work. Quick thinking with analytical reasoning. Team player.
2. To provide IT technical support to end users and related businesses.
3. Configuring hardware, software, setting up of peripherals such as printers, repairing IT systems (if required), providing daily support to end users, have basic domain knowledge in switching, routing and firewalls, trouble shooting and setting up emails and other relevant communication systems, coordinating with external suppliers when the need arises regarding product availability and specs comparison.
Domain Knowledge:
1. Installation of standard software’s and IT hardware’s. Troubleshooting and upgrading of systems.
2. Strong knowledge in operating systems: windows (client and server side) and Mac.
3. Managing and maintaining multi-Function printers
4. Sound knowledge of MS Office and Office 365.
5. Resolving and updating tickets on daily basis.
6. Hands-on experience in Antivirus solutions.
7. Hands-on experience in level 1 networking. N+ or similar certification is a plus.
8. Basic knowledge of Switches, Routers and Firewalls.
9. Regular cleansing of user accounts.
10. Regular supervision of MDF and IDF.
11. Coordinating with ISPs and vendors for any relevant support and/or troubleshooting.
12. Knowledge and experience in data backup and VM image backup and recovery.
Qualifications:
1. Diploma or undergraduate.
2. Relevant vendor certifications.
Work Experience: 1 to 3 years’ experience
Age group: 18 to 27
Designation: IT Assistant
Location: Muscat, Oman
Job Type: Full-time
Application Deadline: 10/01/2023