Dammam, Saudi Arabia – Accountant Manager – Job Vacancy

Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service.

Applicants should also be comfortable working with spreadsheets, audits, and other organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward!

Objectives of this Role:

Act as the main point of contact in all matters relating to client concerns and needs
Build and strengthen client relationships to achieve long-term partnerships
Maintain accurate client records, keeping track of any contract updates and renewals
Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Daily and Weekly Responsibilities
Take inquiries and requests from customers and address their needs
Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
Meet regularly with other members of the team to discuss progress and find new ways to improve business
Generate progress reports to give to clients and higher-ups within the organization
Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Skills and Qualifications:

Internship or professional experience in a sales or customer service role
Ability to multitask and juggle several responsibilities simultaneously
Strong written and verbal communication skills
Good attention to detail and organizational skills

Preferred Qualifications:

Proven track record of meeting or exceeding quotas and receiving positive customer feedback
Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce
Professional certification (e.g. from the Strategic Account Management Association)